Terms and conditions of use

Mollaian online Oriental Rugs General Terms and Conditions of Site


By purchasing online, the customer accepts all the conditions of the sale and undertakes to conclude the transaction, specifying the method of shipping and payment, releasing his data for shipping and billing. All prices include VAT and transport and delivery to your home. For each transaction it will be accompanied by the guarantee certification issued by Mollaian Oriental carpets Lecce with related tax documents. Commercial invoice must be requested at the time of the order specifying the Unique code, VAT number and the PEC.

Payment Methods

Virtual Pos - Paypal - NexiPay - Credit cards:

With the use of the Virtual POS and SSL connection, we guarantee all international security standards, Credit card - NEXI system (Visa, V Pay, Master Card, American Express, Maestro, Postpay, PayPal) and various Wallets ( Intesa San Paolo, Unicredit Monhey, Monte Paschi Wallie, Ubi Banca, Che Banca, Pay BNL) without any commission. PayPal, Bank transfer, Cash on delivery, With payment by credit card or pay-pal, the payment is considered made while by bank transfer is considered from the day of receipt, with deferred delivery of 1/2 days.

Paypal Important Notice:

After the recent restrictions against Iran for the embargo on Iranian products, U.S.-based AmazonPay and PayPal companies also apply these restrictions against online payments for Iranian products and consequently not accept payments made via AmazonPay and Paypal.

Thus, the site is set up not to accept Paypal payments for Iranian-made items.

Transport and Delivery

Free express shipping in Italy and Europe without limits.

Shipping methods and costs Transport and Delivery: Deliveries are made by express couriers DHL, BRT, UPS, SDA, TNT, GLS. Terms and conditions for deliveries in Italy and the rest of Europe: Express courier delivery in 1/3 days. free working in Italy and 3/6 working days for the rest of Europe always free, for European countries EU free shipping with customs costs to be paid by the customer. Delivery time: On working days from 9.00 to 18.00, to the specified address. For orders placed on weekends or holidays, delivery times will be calculated starting from the following working day. Delivery errors and damages: For errors occurred on delivery, for wrong or defective goods, communicate within a short time, you must contact our customer service and for visible damage to delivery must be promptly communicated to the courier.

Carpet Guarantee:

For each handmade rug, Mollaian issues a certificate of guarantee and authenticity which certifies the origin and main characteristics and certifies whether the rug is handmade. The warranty is valid by law for one year from the date of purchase on defects of origin and does not cover wear and accidental damage (tears, peels, burns, detachment of fringes and edges caused by the customer ect ....) .

30-day return guarantee and refund

You can return the carpet within 30 days. from the moment of purchase, the carpet must be intact, unused and in the same packaging as the delivery with all the related documentation. Return costs are charged to the customer except in cases of serious fault on the part of the Mollaian Rugs. The carpet must arrive intact at our warehouse, it must not be used and dirty and with all sales documents. To return a carpet, you must contact one of our managers via e-mail or telephone to receive information regarding the return shipment, by courier. The return is considered accepted after receiving the carpet in conditions as shipped by Mollaian rugs and not used and damaged, and after our inspection and acceptance of our warehouse, the amount paid by you will be returned in the terms as agreements made. https://mollaian.online/it/content/8-reso-merce-rimborso

Privacy and personal data treatment:

With the purchase you are registered as a customer and your personal data will be used exclusively to regularize the sale without releasing your personal customer data to other people in the event of incorrect or incomplete information, these will be correct upon reporting to the customer service. https://www.iubenda.com/privacy-policy/25736085/full-legal

Use of Cookies:

To improve the electronic service, we use cookies for the content of your shopping cart. Without cookies enabled, you cannot place an order via the internet. https://www.iubenda.com/privacy-policy/25736085/cookie-policy


Mollaian oriental rugs Lecce Via Guglielmo Oberdan, 71 73100 Lecce It +39 0832 391919 info@mollaian.online - www.mollaian.online